Understanding the Process
Common Claim Questions
What is a loss assessor?
A loss assessor is an independent insurance claims expert who works for you, the policyholder—not the insurer. We manage your property damage claim, negotiate with your insurance company, and ensure you receive the maximum settlement under your policy.
When should I contact a loss assessor?
Contact a loss assessor immediately after property damage such as fire, flood, storm, or escape of water. Early involvement helps secure the best outcome and prevents mistakes in the claims process.
How much does a loss assessor cost?
Loss assessors usually charge a percentage of the final settlement. At Colvil, fees are agreed upfront and only payable when your claim is successful—no hidden costs.
Can you handle commercial property claims?
Yes. We manage both residential and commercial insurance claims, including complex and high-value cases across the UK.
Do you deal directly with my insurance company?
Yes. We take care of all communication and negotiation with your insurer, so you don’t have to.
How is a loss assessor different from a loss adjuster
A loss adjuster works for the insurance company to reduce payouts. A loss assessor works for you to maximise your claim and protect your interests. If you want fair compensation, choose a loss assessor.
Do I need a loss assessor for small claims?
Yes. Even small insurance claims can be complex. A loss assessor ensures nothing is missed and that you receive every penny you’re entitled to.
Will using a loss assessor delay my claim?
No. A professional loss assessor often speeds up the process by handling paperwork, chasing insurers, and coordinating repairs, reducing stress and delays
What types of damage do you cover?
We handle claims for fire damage, flood damage, storm damage, escape of water, impact damage, and other insured events under your policy.
How do I track my claim?
With Colvil, you’ll have access to real-time claim tracking through our secure client portal, giving you transparency and peace of mind.
Have any questions?
Simple, Fair Pricing
Costs and Fees
Understanding what you pay should be straightforward. Our fee structure is transparent and performance-based—you only pay a small percentage of your final settlement, and only after you receive your funds. There are no upfront charges, no hidden costs, and absolutely no surprises. If your claim isn’t successful, you owe nothing.
- Performance-Based : You only pay a small percentage of the final settlement.
- No Upfront Costs : No charges before your claim is successful.
- Transparent Fees : No hidden fees or extra costs.
- Risk-Free : If your claim isn’t successful, you pay nothing.
- Peace of Mind : Know exactly what to expect financially throughout the process.
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